![]() Learn more at Professional Direct Support for Microsoft 365. The training given to the 3rd party contractors varies wildly, and internal processes change pretty frequently. Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription. In the US a 3rd party usually makes about 60k, or an overseas contractor is about 12,480 (6/hr). Professional Direct Support for Microsoft 365 provides additional advisory support and proactive services to help plan, implement, maintain, and optimize Microsoft 365 solutions that align to your business's needs, as well as reactive support to assist you along the way. The average salary for an MS FTE support agent is 135k, but they heavily outsource to 3rd parties. Learn more at Business Assist for Microsoft 365. If you’re outside the United States, see the global support phone numbers.īusiness Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock support and access to small business specialists as you grow your business, from onboarding to everyday use. If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only). Microsoft 365 is a subscription and need to be renewed every year or month. I'm also a user like you and will be more than happy to help you to the best of my knowledge. Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. No MY Myk Ylaya Independent Advisor Replied on JReport abuse Hi William, thanks for coming into the forums. Follow the Activate using an Internet Connection method below to attempt via the internet. Get answers in the Microsoft 365 community forums. If you have problems activating online or dont have an internet connection, you can activate by phone. Learn how to open support tickets by contacting Defender for Endpoint support.Use the Get Help app or your browser to contact support. ![]() In case the suggested articles aren't sufficient, you can open a service request. Just start typing the question in the search box and articles related to your search will be surfaced. This option includes articles that might be related to the question you may ask. Microsoft 365 Education Office Education Educator training and development Deals for students and parents Azure for students Business. ![]() ![]() In the widget you'll be offered two options: Find solutions to common problems, or get help from a support agent. You can use any of your aliases to sign in to Microsoft services or your Windows and Xbox devices, and you can select any of them for sending and receiving email. The support telephone number can be found on the Office 365 operated by 21Vianet portal. Access the widgetĪccessing the new support widget can be done in one of two ways:Ĭlicking on the question mark on the top right of the portal and then clicking on "Microsoft support":Ĭlicking on the Need help? button in the bottom right of the Microsoft 365 Defender portal: Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. Roles that include the action /allEntities/allTasks can submit a case.įor general information on admin roles, see About admin roles. Se sei un amministratore dellaccount, puoi anche chiamare (800) 865-9408 (numero verde, solo Stati Uniti). It's important to know the specific roles that have permission to open support cases.Īt a minimum, you must have a Service Support Administrator OR Helpdesk Administrator role.įor more information on which roles have permission, see, Security Administrator permissions. Submit a support case to the Microsoft support team.Want to experience Defender for Endpoint? Sign up for a free trial.ĭefender for Endpoint has recently upgraded the support process to offer a more modern and advanced support experience. ![]()
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